Frequently Asked Questions
Order Questions
How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping takes 5-10 business days.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email. You can check the status on our website or the carrier’s site.
What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. If there’s an issue, contact us through our support page at retroscharm.com.
Can I cancel or change my order?
Orders can only be canceled or modified within 24 hours of placement. Visit retroscharm.com for assistance.
Returns & Refunds
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit retroscharm.com for return instructions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned item.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect.
Product Questions
Are your products authentic?
Yes, all products are 100% authentic and sourced directly from trusted suppliers.
Do you offer discounts or promotions?
Yes! Check our website retroscharm.com for current deals and subscribe to our newsletter for exclusive offers.
How do I care for my purchase?
Product care instructions are included with your order. For specific guidelines, visit retroscharm.com.
Payment Questions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is protected.
Can I pay with a different card after ordering?
No, payment methods cannot be changed after an order is placed.
Other Questions
Do you have a physical store?
No, we operate exclusively online at retroscharm.com.
How can I contact customer service?
For any inquiries, visit our support page at retroscharm.com.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.